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Cancellations 14 days or more in advance of your original scheduled booking date will be refunded in full.

Cancellation 14 or fewer days before check-in date: charged for the full value of the reservation unless the guest has added Travel Protection to the reservation.

No Shows: The full reservation is charged.

TEACHER APPRECIATION: Only valid May 1st - May 7th. Must show proof of employment as a teacher at check-in to qualify.

NURSE APPRECIATION: Only valid May 6th - May 12th. Must show proof of employment as a nurse at check-in to qualify.

Police/Fire/Military Discount: Must show proof of employment as a member of a Police department, Fire department, or active military at check-in to qualify.

September Family and Friends Distount: Book 2 units for 2 days

October Adopt a shelter dog Special: Only valid during the month of October. Must show proof they adopted the dog from a shelter or a dog rescue
with 501(c)(3)status at check-in to qualify.

November Military Discount: Only valid during the month of November. Must show proof of being a veteran or active military at check-in to qualify.


At Check-in Time: 4 PM to 8 PM. Late check-in must be arranged via phone (909-534-0792).

Check-out Time: 11 AM

At Check-in: Please provide a photo ID and the credit card used for booking.

Extra Guests: There is an extra charge for additional guests/children who exceed the maximum occupancy for that room. $15.00 for each additional, per night.

Damages to your room during your stay will be charged to your credit card on file.

Bath Towel Damage/Stains: will result in a charge of $35 for replacement based on current costs. Please avoid using them on floors, shoes, animals, or other items that could result in permanent stains.

No Smoking: All rooms are Non-Smoking. Ashtrays are provided outside on the property.

$250.00 charge for smoking in any room.

Safety Equipment: All of our rooms have a Smoke Detector and Carbon Monoxide Detector. If you have any concerns such as beeping or making noise for unknown reasons, please let us know.

Laundry: There is a laundry facility located at 42162 Big Bear Blvd, in the Interlaken Shopping Center.

If you need a few things put in the dryer, please ask and we will try to accommodate.

Quiet Time is 10:00 pm– Please be courteous, some guests retire early.
4:00 PM - 8:00 PM
If arriving outside of check-in times, please call to make arrangements.

At the time of booking, the first night's rate will be collected. Payment for all retail items and gift certificates will also be collected. Applies to: all reservations.

Children are welcome with an accompanying adult. Pets are welcome. PET POLICY: ONLY DOGS Dog Fee: All guests with dogs are required to pay a one-time fee per dog/per stay. This covers the cost of extra cleaning. Maximum: One or two dogs, depending on room size. Sorry, no cats. Dogs can not be left in your room unattended. Barking & room damage has been a problem in the past. Leashes Please: For the safety of all guests, Please keep your dogs on a leash at all times. Housekeeping: Please pick up after your dog.

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