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HILLCREST LODGE POLICIES

CANCELLATION POLICIES:
Cancellations 7 days or more in advance of your original scheduled booking date will be refunded in full.

Cancellation 1 - 7 days before check-in date: charged a $25 cancellation fee. Any other funds collected will be returned.

Cancellation after 2 PM the day before check-in: charged one night stay or half of your total reserved stay, whichever is greater.

No Shows: The full reservation is charged.

HOLIDAY Cancellations: 14 days or more in advance of original booking date will be refunded, minus a $25.00 cancellation fee.

HOLIDAY Cancellations and no shows: 14 days or less will be charged 100% of the original booking.

ROOM POLICIES:

At Check-in Time: 4 PM to 8 PM

Check-out Time: 11 AM

At Check-in: Please provide a photo ID and the credit card used for booking.

Extra Guests: There is an extra charge for additional guests/children who exceed the maximum occupancy for that room. $15.00 for each additional, per night.

Damages to your room during your stay will be charged to your credit card on file.

No Smoking: All rooms are Non-Smoking. Ashtrays are provided outside on the property.

$250.00 charge for smoking in the room.

Safety Equipment: All of our rooms have a Smoke Detector and Carbon Monoxide Detector. If you have any concerns such as beeping or making noise for unknown reasons, please let us know.

Laundry: There is a laundry facility located at 42162 Big Bear Blvd, in the Interlaken Shopping Center.

If you need a few things put in the dryer, please ask & we will try to accommodate.

Quiet Time is 10:00 pm– Please be courteous, some guests retire early.
ARRIVAL TIMES
4:00 PM - 8:00 PM
If arriving outside of check-in times, please call to make arrangements.

AUTO-COLLECT
Payment for retail items and gift certificates is collected at the time of purchase.

CHILDREN & PETS
Children are welcome with an accompanying adult. Pets are welcome. PET POLICY: ONLY DOGS Dog Fee: All guests with dogs are required to pay a fee of $45+tax per dog/per stay. This covers the cost of extra cleaning. Maximum: One or two dogs, depending on room size. Sorry, no cats. Dogs can not be left in your room unattended. Barking & room damage has been a problem in the past. Leashes Please: For the safety of all guests, Please keep your dogs on a leash at all times. Housekeeping: Please pick up after your dog.

CREDIT CARD SECURITY
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