Image may be subject to copyright


Cancellations 7 days or more in advance of your original scheduled booking date will be refunded in full.

Cancellation 1 - 7 days before check-in date: charged a $25 cancellation fee. Any other funds collected will be returned.

Cancellation after 2 PM the day before check-in: charged one night stay or half of your total reserved stay, whichever is greater.

No Shows: The full reservation is charged.

HOLIDAY Cancellations: 14 days or more in advance of original booking date will be refunded, minus a $25.00 cancellation fee.

HOLIDAY Cancellations and no shows: 14 days or less will be charged 100% of the original booking.

AAA DISCOUNT: Must show current AAA card at check-in to qualify.

TEACHERS DISCOUNT: Only valid May 1st - May 7th. Must show proof of employment as a teacher at check-in to qualify.

NURSES DISCOUNT: Only valid May 6th - May 12th. Must show proof of employment as a nurse at check-in to qualify.

Police/Fire/Military Discount: Must show proof of employment as a member of a Police department, Fire department, or active military at check-in to qualify.

October Adopt a shelter dog Special: Only valid during the month of October. Must show proof they adopted the dog from a shelter or a dog rescue
with 501(c)(3)status at check-in to qualify.

November Military Discount: Only valid during the month of November. Must show proof of being a veteran or active military at check-in to qualify.


At Check-in Time: 4 PM to 8 PM

Check-out Time: 11 AM

At Check-in: Please provide a photo ID and the credit card used for booking.

Extra Guests: There is an extra charge for additional guests/children who exceed the maximum occupancy for that room. $15.00 for each additional, per night.

Damages to your room during your stay will be charged to your credit card on file.

No Smoking: All rooms are Non-Smoking. Ashtrays are provided outside on the property.

$250.00 charge for smoking in the room.

Safety Equipment: All of our rooms have a Smoke Detector and Carbon Monoxide Detector. If you have any concerns such as beeping or making noise for unknown reasons, please let us know.

Laundry: There is a laundry facility located at 42162 Big Bear Blvd, in the Interlaken Shopping Center.

If you need a few things put in the dryer, please ask & we will try to accommodate.

Quiet Time is 10:00 pm– Please be courteous, some guests retire early.
4:00 PM - 8:00 PM
If arriving outside of check-in times, please call to make arrangements.

Payment for retail items and gift certificates is collected at the time of purchase.

Children are welcome with an accompanying adult. Pets are welcome. PET POLICY: ONLY DOGS Dog Fee: All guests with dogs are required to pay a fee of $45+tax per dog/per stay. This covers the cost of extra cleaning. Maximum: One or two dogs, depending on room size. Sorry, no cats. Dogs can not be left in your room unattended. Barking & room damage has been a problem in the past. Leashes Please: For the safety of all guests, Please keep your dogs on a leash at all times. Housekeeping: Please pick up after your dog.

Your credit card information is stored and processed securely.